"(T)o say that the individual is culturally constituted has become a truism. . . . We assume, almost without question, that a self belongs to a specific cultural world much as it speaks a native language." James Clifford
Showing posts with label business and public policy. Show all posts
Showing posts with label business and public policy. Show all posts

Tuesday, June 4, 2024

When Hollywood Gets Political: Partisan Profits

Entertainment celebrities and businesses alike risk losing customers and thus revenue by taking positions publicly on political issues. Fearing a surge from political parties on the far-right, some large businesses in the E.U. took the unusual step of coming out against those parties, labeling them as “extremist,” prior to the E.U. election in June, 2024. Typically, businesses there limit their political stances to particular issues that bear on core functions. This is a prudent policy, for human beings, being of bounded rationality, can easily translate ideological disagreement into switching brands. Even universities can get bruised by becoming embroiled in a domestic or international matter that is controversial. Hence after the contentious spring semester of pro-Palestine protests at Harvard (and other many other universities), the university’s administration enacted a policy not to take positions on issues in which the core functions of the university are only indirectly touched or are not affected at all. In creating a “marketplace” for academic freedom, universities themselves are best positioned by staying neutral. Although it is tempting for anyone (for oneself or one’s institution) who has access to media to sway public opinion on a political issue, I contend that the immediate self-gratification is usually outweighed by lost revenue and the reputation of being partisan. Applying strict scrutiny to one’s foray into controversial issues is harder to do if some vocal customers are demanding that a position be publicly taken. The silence of other customers, who would “vote with their purse or wallet” were an opposing position to be taken, should not be overlooked.  The singer Taylor Swift and the actor Robert De Niro provide us with two illustrations. Stepping out of their respective domains comes at a cost in those domains, and thus should, I submit, be done prudently and seldom.

As Israel was bombing Rafah in Gaza in 2024, contravening two rulings of the International Court of Justice (i.e., the UN’s court), a significant number of “Swifties,” that is, fans of the singer Taylor Swift, pleaded on social media for the international celebrity to take a position against Israel’s aggression. One fan wrote, “Taylor, please say something. Your silence is hurting us. We need you to stand with Palestine and condemn the Israeli occupation and aggression.”[1] I submit that the alleged hurt was exaggerated by the teenager. I sincerely doubt that Taylor’s silence kept many Swifties from buying Swift’s recently released album. Had the singer taken a stand, on the other hand, her fans on the other side might do more than block Swift on social media. That is to say, Swift’s financial bottom-line would be more impacted, and negatively so. It seems very improbably that increased purchases by Swifties in favor of Palestine would surpass the loss of revenue from Swifties on the other side of the issue “voting with their purses and wallets.” The lack of symmetry here is behind my advice to celebrities not to take a position on a controversial political issue, or to do so knowing that a financial cost will come with the exercise of political influence.

To be sure, exercising political influence on a societal and even world stage is tempting. As one Swiftie wrote on social media of Swift’s latent power, “if she can rally all of us to vote, she had the power to speak up about injustice.”[2] More bluntly stated, Taylor Swift had the power to significantly influence elections. The ideological benefit to her in doing so is not trivial; my point is that in accruing such a benefit, she should know that it comes with a financial cost in terms of her core function. By 2024, she had made so much money that not earning as much as she otherwise could by taking a position on Israel and Palestine could have made rational sense to her. Yet possible hits to her reputational capital could go beyond merely losing some customers of her music.

As Israel was bombing Gaza, former U.S. president Don Trump was on trial for criminal fraud in order to commit a political crime. Robert De Niro, a movie star, went to the courthouse and castigated Trump, calling him a monster.[3] As a result, the National Association of Broadcasters rescinded its Service to America Award, which the actor was to accept in just days. A spokesperson for the organization explained that it “is proudly bipartisan, uniting those from across the political spectrum to celebrate the impactful work of local broadcasters and our partners.”[4] De Niro would be a “distraction.”[5] Hence he was disinvited from even attending the event. De Niro took the high road and wished the organization well. For him, the loss of the award and even any loss at the box office if Trump supporters would then “vote with their purses and wallets” was worth it. Like Swift, De Niro had plenty of money, no doubt, and great star-power; he could take some of it out for a spin—like taking a new car out for a fast drive—without fear that he would end up in the poor house. Even so, the question of whether the hit to his personal “brand” was worth the financial and reputational cost is worth asking. Perhaps the answer is yes only if his public condemnation of Trump would end up making a difference in the election that was still half a year away. To De Niro, the answer could have been yes even if not because of the psychological reward that he felt from standing up for something important to him. Even so, rationally it would still be wise to keep an eye on the brand.

In short, it is human, all too human, to want to have political influence on a societal or even a global scale, and to enjoy the psychological pleasure that goes with the expenditure even though it could mean fewer sales than would otherwise be the case and a hit to one’s reputational capital, or brand. Generally speaking, though, such immediate gratification may not usually be worth the long-term costs, both tangible and intangible. Balancing the immediate with the long-term is not something that we humans are particularly good at, and natural selection in the process of evolution is to blame. The time-value of money, an economic concept, stems from the human preference for instant gratification. It is for this reason that I contend that celebrities should as a rule stick to their core functions—stick to the knitting in the words of the business book, In Search of Excellence—and only branch out to “cash in” to influence a political matter only rarely if at all. Taylor’s silence wasn’t actually hurting anyone; she was being an astute businesswoman and thus acting in her best interest.


1. David Mouriquand, “#SwiftiesForPalestine: Taylor Swift Urged to Speak Up on Gaza Conflict,” Euronews.com, May 29, 2024 (accessed June 3, 2024).
2. Ibid.
3. Dylan Donnelly, “Robert De Niro Has Award Withdrawn after Calling Donald Trump ‘Monster’ Outside Trial,” Sky News, June 2, 2024 (accessed June 3, 2024).
4. Ibid.
5. Ibid.

Monday, December 2, 2019

Corporate Social Responsibility or Increased Market-Share: The Case of Juul Labs on Youth Vaping

If the beneficial consequences for a society or the world are what externally validate corporations being socially responsible, does it really matter whether or not such benefits serve as the validators within the corporations? In other words, how much does the motive matter if stuff is getting done such that society is benefitting? To be sure, the motive can influence how much is getting done and for how long, but if the societal results are the same, would the nature of the motive really matter? I lay to the side the perfectly valid point that providing goods and services of value to customers benefits a society because consumers are, after all, a part of society. The interesting cases tend to be those in which profits can be expected to be negatively impacted from a socially responsible policy or program. Of course, a corporate management may announce the expectation of reduced revenue even as the management has carefully calculated how acting responsibly will be likely to be a profit-oriented strategy in the long term (including the related enhancement of reputational capital from appearing to have been self-sacrificial. The case of Juul Labs, Inc., the vaping industry leader in 2019 with a market share of 64 percent, shows just how difficult it is to get to corporate motives, even though the beneficial consequences to a society are arguably more important.

In 2019, Juul “voluntarily pulled its sweet, fruity and mint-flavored refill pods from the U.S. market.”[1] The company’s CEO pointed out in a meeting at the White House that flavors can help adult cigarette smokers switch to a less harmful alternative, so the company “would defer to the science-based approach of the Food and Drug Administration.”[2] President Trump had announced his intention to ban all flavors except that of tobacco. In refusing to follow Juul’s lead, NJOY and Reynolds American, Inc., makers of the second and third most popular vapers, kept selling all of their respective flavors, including those especially popular with teenagers.

Joseph Fragnito, a manager at Reynolds, said at the meeting, “We believe we can market flavors responsibly.”[3] At that meeting, President Trump, fearful of banned flavors being sold on the street and thus unsafe, was coming to the same stance. So had Juul gone too far in having taking kid flavors off the shelves if even those flavors could be marketed responsibly? In other words, had Juul lost revenue when the company could have changed how it marketed the inflammatory flavors? On the other hand, can flavors so attractive to teenagers be marketed in such a way that teenagers do not vape? In such a case, responsibly market may be an oxymoron, especially given that NJOY and Reynolds supported raising the minimum vaping age to 21. U.S. Sen. Mitt Romney, also at the White House meeting, supported Juul’s ban on certain flavors. “Putting out cotton-candy flavor and what is it, unicorn poop flavor?,” he said in reference to Juul’s competitors. “Look, this is kid product,” he added. “We have to put the kids first.”[4] Therefore, I submit that Juul applied responsibility better in banning such “kid product” than NJOY and Reynolds did in applying the concept to marketing the kid flavors.

This does not, however, absolve Juul with respect to its motive. At the White House meeting, the company’s rivals claimed that Juul’s management had voluntarily pulled its flavored products because it could sit out and wait for authorization from the Federal Drug Administration (FDA) as smaller companies went out of business. Then Juul would be able to come back with even more market share. Juul’s CEO countered that the company had banned its flavored products to address the problem of youth use. Whether or not the company’s socially responsible action was ultimately designed to increase market share or reduce the youth use of vaping—that is, to increase profits in the long-term or reduce teen vapers—the question is: Does this make any difference if the benefit to society in terms of less youth vaping is the same? I contend that the difference is ethical in nature, except from a consequentialist standpoint. In other words, an ethical basis exists—that of consequentialism—that essentially treats the question of motive as a non-issue.

Of course, if the societal benefits differ according to motive, the motive would matter even from a consequentialist ethical basis. If the motive of Juul’s management was to increase market share rather than see fewer kids vaping, then should the market-share strategy become compromised or fail, the societal benefits could be expected to be less than had the company’s management been intending to reduce youth vaping, which in turn could be expected to result in less government intrusion and greater reputational capital.  

Regarding the market-share strategy, could not young Juul customers simply start buying the sweet flavors from the other companies? Although they would have to justify their flavors to the FDA, the president was inclined to allow the flavors to be sold because otherwise kids might get them on the street. Would not Juul eventually go back to competing in those flavors? The other companies would not have gone out of business because the FDA would have approved the flavors. Juul’s management had pulled its flavors when President Trump was inclined to ban them industrywide. The changed politics, likely influenced by industry pressure (and perhaps campaign contributions), may have taken the wind out of the market-share motive, in which case the societal benefit would be less than had the motive been that of reducing youth vaping.

In conclusion, motive can matter even from a consequentialist standpoint because the amount of benefit to society can differ. In cases in which such benefits are the same even if the motive is one thing or another, the motive does not matter from a consequentalist standpoint. Even so, we want to think it does, ethically speaking. We want to assume that a management acting in a socially responsible way values doing so, rather than merely using social responsibility to earn more profit even in the long term. The field of business and society looks at the degree of fit between societal and company values, norms, or policies (as the corporate values may not matter), whereas business ethics delves into the ethical basis of a management’s motive. For example, is it enough that society benefits? Shouldn’t a company’s management want that consequence even if it comes with some financial loss (or opportunity cost)? These two fields are typically conflated at this point of contact. To say that Juul’s motive was in line with societal values is not to say what the motive should be. More than description is needed to get to normativity: the matter of should. We want to believe that Juul’s motive was the right one, but this is an ethical point that may not be relevant from a consequentialist standpoint. In terms of the degree of fit between corporate policies and societal values, the extent to which a society benefits is the litmus test.


1. Jennifer Maloney and Alex Leary, “Trump Warns of Dangers in Banning Vape Flavors,” The Wall Street Journal, November 22, 2019.
2. Ibid.
3. Ibid.
4. Ibid.